Tugas 4 Claim Letter

To:

Mr. Andaru Muhammad P.

Customer Service Manager

Good Electronics

Boulevard Street Kelapa Gading

Jakarta

Dear Sir,

I am writing this letter to make complaint regarding the product that I purchased recently. I bought a washing machine with serial number no. 1011.3838 and product model no. 9876.432 from one of your outlet in  Boulevard Street Kelapa Gading, Jakarta.

The product did not work properly. Its water player cannot move and when it operates the machine became very hot quickly. I have lodged a complaint on your customer service center, but there is no respond or action taken till now.

I have been a customer of your outlet for long, but this incident made me disappointed with the service you provide. Therefore, I ask want you to take an action to resolve this problem as early as possible. I attached a copy of the bill and photos of the product.

Thank You

Sincerely,

Bella Nita Permatasari

TUGAS 3: Requesting and Confirming service letter

A. REQUESTING


November 29, 2016


General Manager
Haris Hotel & Conventions
Jl. Raya Bulevard Ahmad Yani Blok M
Summarecon, Bekasi 17142

Dear Mr. Andaru,

In our conversation yesterday on the telephone, we discussed plans to cunduct our graduation at your conference center. I would like to confirm those plans.

The date of the graduation are January 14th 2017. The hours are 6:00 A.M to 6:00 P.M for Eigh hundred people will be attending. We will need a total of three rooms, one large rooms and two smaller to break-out rooms.

As we discussed we will need a microphone, speakers, camera, musical instrument, decorations in the large rooms as well as computer projection system. in each break-out rooms we will need four tables.
On January 14th, we will have a catered snack and lunch. I would appreciate your faxing me the menu choices as soon as possible.

I would also appreciate receiving the projected cost for our two-day meeting. You do not need include the snak and lunch catering cost at this time. could you fax or e-mail me your cost projections by December 4nd? I will give you final confirm of our reservation by close of-business on the 4nd.

I want to thank you for you help in planning our graduation. I look forward to meeting you next week when I come to lok over your facilities.

Sincerely yours,

Bella NitaPs

Bella Nita Permatasari.



B. CONFIRMING


December 1, 2016


Osis SMA Negeri 14 Bekasi
Perumahan alinda kencana permai
Jl. Ceri raya babelan kali abang tengah
Bekasi Utara

Dear Ms. Bella,

Thank you for your letter sent on 29 November letter expressing interest in Haris Hotel & Conventions. The letter will confirm our subsequent telephone call discussing plans your meeting.

we understand your company would like to reseve our conference facilities January 14th Eigh hundred people will attend your meeting. You will need a total of three rooms one large room and two smaller break-out rooms.

As you requested we will provide a microphone, speakers, camera, musical instrument, decorations in the large rooms well as a computer projection system. We understand that you are bringing your own computer.  We need to know the computers model and operating system. please provide us this information three weeks before the start of the graduation.

In each two break-out rooms, we will provide four tables. Please let us know wether you want 6’ rectangular tables or 5’ round tables. That requese can be submitted two week before the graduation.
On January 14th, we will provide a buffer lunch. the menu choices were faxed to you last Thursday. Please tell us your menu selections one week before the graduation.

As you requested, I faxed the projected costs last week. After you decide on the required equipment and the type of lunch, we can finalize the cost estimate.

Sincerely yours,

Andaru

Andaru.

Bussiness Phone Call and E-mail about Appointment

BUSSINESS PHONE CALL

DIALOG 1

( Direct to Personality )

Receptionist: Good afternoon, Miscrosoft Company, how may I help you?

Ms. Bella: Yes, I would like to speak to Andaru MP, please.

Receptionist: Who is caling ?

Ms. Bella: Yes. My name is Bella .

Receptionist: Could you spell it please?

Ms. Bella: It's B-E-L-L-A.

Receptionist: Okay, please hold on a second…..

(Dial)

Mr. Andaru: Hello…?

Ms. Bella: Is This Mr. Andaru MP?

Mr. Andaru: Microsoft, Andaru speaking. What do want to talk to me?

Ms. Bella: I'm calling in regards to the MSN assignment. I would like to discuss your new program . Do you have a minute to meet me?

Mr. Andaru: This time I’m very busy. How about next Sunday on 13 November at 13.00?

Ms. Bella: Ok next Sunday. Where would you like to meet me?

Mr. Andaru: Well, we meet at my office, Microsoft.

Ms. Bella: Ok, at your office on 13 November at 13.00. But. I have your office address yet. Where is it Mr. Andaru?

Mr. Andaru: Our office at Anjasmara Street, North Bekasi. I will wait for your presence next Sunday.

Ms. Bella: Thank you very much for the time Mr. Andaru.

Mr. Andaru: Your Welcome. 

DIALOG 2

( Indirect personality )

Receptionist: Good Afternoon, Miscrosoft Company, how may I help you?

Ms. Bella: Yes, I would like to speak to Andaru MP, please.

Receptionist: I'm sorry, Mr. Andaru is out of the office at the moment.

Ms. Bella: Do you know when to expect him?

Receptionist: He should be back about 3:00. Who is calling?

Ms. Bella: My name is Bella .

Receptionist: Could you spell it please?

Ms. Bella: It's B-E-L-L-A.

Receptionist: Okay, and may I tell him what this is in regards to?

MS. Bella: Well, its rather personal matter. We want to have meeting next Sunday, dated 13 November at 13.00. The placed at his office. We’ll dicuss about the new program of Miscrosoft Company.

Receptionist: Fine. I will give him the message as soon as he returns.

Ms. Bella: Thank you very much..

Receptionist: Your welcome, Ms. Bella. Thank you for contact Microsoft Company. Good morning and have a good activity.

DIALOG 3

( Cancel Appointment in Dialog 2 )

Receptionist: Good afternoon, Miscrosoft Company, how may I help you?

Ms. Bella: Yes, I would like to speak to Andaru MP, please.

Receptionist: Who is caling ?

Ms. Bella: Yes. My name is Bella .

Receptionist: Could you spell it please?

Ms. Bella: It's B-E-L-L-A.

Receptionist: Okay, please hold on a second…..

(Dial)

Receptionist: I'm sorry, Mr. Andaru is out of the office at the moment.

Ms. Bella: Do you know when to expect him?

Receptionist: He should be back about 3:00. Would you like to leave a message?

MS. Bella: Yes. I just cancel our appointment dated 13 November at 13.00 next Sunday at his office.

Receptionist: OK. I want to know, why you cancel your appointment?  .

Ms. Bella: Well, I have another meeting more important than this. Could you tell him my apologize please?

Receptionist: Fine. I will give him the message as soon as he returns.

Ms. Bella: Thank you very much.

Receptionist: Your welcome, Ms. Bella. Thank you for contact Microsoft Company. Good morning and have a good activity.

EMAIL

November 8, 2016

Microsoft Company

Anjasmara Street

North Bekasi

Dear Mr. Andaru,

                Good Afternoon, Mr. Andaru. I want to discuss everything about your new program. I want to make an appointment with you. I just made a schedule for us to diiscuss your new program:

                Date      : Sunday, november 13, 2016

                Time      : 13.00

                Place     : Microsoft Company.

                I hope you can accept the schedule that I made. I hope we can discuss about the new program of Microsoft Company and make better relationship between our company.

Sincerely Yours,

Bella

               

Cover Letter

TIPS And TRICK How To Make Cover Letter

• 1.       Select the Right Type of Cover Letter

There are several types of cover letters that can be sent to employers and contacts. Be sure to choose a type of cover letter that reflects how you are applying for the job or the type of job search assistance you are requesting. Your cover letter should be designed specifically for the purpose you are writing and customized for each position you seek. Review samples of each type of cover letter, then pick the one that works best for you.

• 2.       Try to Find a Contact Person

When it comes to cover letters, taking the time to get personal is really important. Find out as much as you can about the company and the hiring manager. Personalize your cover letter and, if you can, address it to the individual responsible for hiring. If need be, research online or make a phone call to find out who the hiring manager is.

• 3.       Address Your Cover Letter Correctly

How to address a cover letter can be tricky if you are responding to a blind ad and don't have a contact person's name to include or you don't know the hiring manager's gender.

• 4.       Review Cover Letter Examples

Take the time to review cover letter examples before you start writing your own, then make sure that your letter explains how your skills relate to the criteria listed in the job posting.

• 5.       Format Your Cover Letter Properly

How you format your cover letter, both from a content (the information you include) and a presentation (what your cover letter looks like) perspective is important. Even when applying online or via email, your cover letter needs to be properly formatted, readable, and without any mistakes.

• 6.       Include Keywords in Your Cover Letter

It's important to include skill, results and recognition keywords which match the description of the job for which you are applying and attest to your credentials in your cover letter to increase your chances of getting selected for an interview.

• 7.       Write a custom cover letter

It can be time consuming to write a custom cover letter for each job you apply for, but it's important to take the time and effort to show the company why you are a good match.

EXAMPLE

October 11, 2016.

BANK OF INDONESIA.

South Jakarta.

Dear Sir/Madam,

I have read from our advertisement at your website that your company is looking for some employees to hold some position. Based on the advertisement, I am interested in applying application for public accounting with my background educational.

My name is Bella Nita Permatasari. I am 20 years old. I was graduated from Gunadarma University. I consider myself that I have qualifications as you want. I have good motivation for progress and growing. Eager to learn, and can work for a team (teamwork) or individual. Beside that I posses adequate calculating skill and have good command in English.

With my qualifications, I confident that I will be able to contribute effectively to your company. I enclose my curriculum vitae for your inspection and look forward to hearing from you soon, I am available for interview for your convenience.

Your Faithfully,

Bella Nita Permatasari.

Curriculum Vitae

TIPS And TRICK How To Make CV

1. Keep it real!

Usually a CV should be no more than two pages – and that's two pages of A4 paper! Employers spend, on average, just 8 seconds looking at any one CV, and a surefire way of landing yourself on the no pile is to send them your entire life story. Keep it punchy, to the point, and save those niggly little details for the interview.

2. Tailor it

We've all done it. Whizzed the same CV out to lots of employers to save time... Stop! Take the time to change your CV for each role that you apply for. Research the company and use the job advert to work out EXACTLY what skills you should point out to them. They will appreciate the obvious effort.

3. Include a personal statement

Don’t just assume an employer will see how your experience relates to their job. Instead, use a short personal statement to explain why you are the best person for the job. This should be reflected in your cover letter as well see our tips to the perfect cover letter

4. Don't leave gaps

We are a cynical bunch and leaving obvious gaps on your CV immediately makes employers suspicious – and they won't give you the benefit of the doubt. If you’ve been out of work it can be a worry but just put a positive spin on it. Did you do a course, volunteer work or develop soft skills such as communication, teamwork or project management? If so, shout about it!

5. Keep it current

You should keep your CV up-to-date whether you’re looking for a job or not. Every time something significant occurs in your career, record it so you don't later forget something that could be important.

6. The error of your ways

Employers DO look for mistakes on CVs and if they find them, it makes you look really bad. David Hipkin, head of recruitment and resourcing at Reed Business Information, warns, 'With most employers experiencing massive volumes of applicants right now, giving them the excuse to dismiss your application because of avoidable errors is not going to help you secure an interview.' If you're unsure then use a spellchecker and ask someone else to double-check what you've written. And don't ignore the most common CV mistakes

7. Tell the truth

Everyone lies on their CV, right? NO! Stop! Blatant lies on your CV can land you in a whole heap of trouble when it comes to employers checking your background and references. The last thing you want is to start work and then lose your new job for lying. You also may get caught out at the interview stage when you suddenly can't answer questions on what you claim to know. And that can be VERY awkward!

8. The maths

This may sound dull but by backing up your achievements with numbers it makes selling yourself much easier. When writing your work history, don’t just say that you increased sales; tell them you increased sales by 70% over a six month period. Get it? Big numbers are especially good (although don't forget point 7 of our list!).

9. Make it look good

We live in a world where image is everything, and that also goes for your CV. Take some time to pretty it up... Use bullet points and keep sentences short. Use the graphic design trick of leaving plenty of white space around text and between categories to make the layout easy on the eye. Alternatively, get creative with your job application!

10. Make it keyword friendly

If you’ve uploaded your CV to a job site so recruiters can find you, keywords are very important. Job titles and job buzzwords will help a search engine pick out your CV from the pile. 

EXAMPLE

INTRODUCTION

EXAMPLE

Assalamu’alaikum Wr.Wb

Good morning Sir/Madam. 

Iam glad to be here I would like to indtroduce my self. My name is Bella Nita Permatasari. I’m 20 years old. My hobbies are writing and reading. I live at Alinda, Bekasi.

Im looking for an opportunity to work as Public Accounting in BI. Im confident in my ability icould work in your company.

I graduated from Gunadarma University. I took Accounting as my major. Since I study at the Gunadarma University, I have a lot of knowledge which I learnt so well about accounting major. As I know public accounting is a job in charge of preparing the accounting system and other services independently. So, while studying in campus,  I always participate in college activities that need organizing skill.

If I accepted this job, I will do the best for this company.

Thank you Sir/Madam.

Wassalamu’alaikum Wr.Wb  

Review Jurnal : Analisis Faktor-faktor yang mempengaruhi penerimaan nasabah terhadap layanan internet banking dengan menggunakan pendekatan TAM

REVIEW JURNAL

1. Judul Penelitian :  Analisis faktor-faktor yang mempengaruhi penerimaan nasabah terhadap layanan internet banking dengan menggunakan pendekatan  Technology Acceptance Model (TAM)

2. Nama Penulis : Popi Fauziati

3. Nama Jurnal : Jurnal Kajian Akuntansi dan Auditing Vol. 7, No. 2,Oktober 2012

4. Tahun Terbit : 2012

5. Latar Belakang :

Keberadaan internet memberikan kontribusi yang besar bagi masyarakat, industri, perusahaan maupun pemerintah. Dunia perbankan tidak berbeda dengan dunia bisnis lainnya dimana layanan internet mulai digunakan. Meningkatnya persaingan dan usaha untuk menekan biaya operasional seefisien mungkin mendorong bank-bank untuk menggunakan internet dalam menjalankan bisnisnya. Selain itu tingkat mobilitas masyarakat yang semakin meningkat dari tahun ke tahun menyebabkan para penyedia layanan bagi masyarakat seperti perbankan melakukan banyak inovasi pada pelayanan mereka terhadap nasabahnya. Salah satu aplikasi saat ini yang menjadi perhatian adalah penggunaan internet banking.

Layanan internet banking diberikan oleh bank dengan tujuan utama memberikan kemudahan kepada nasabah. Pelayanan perbankan melalui internet tersebut berupa situs dari suatu bank tertentu yang menyediakan pelayanan perbankan tanpa perlu datang ke bank yang bersangkutan. Bagi pihak bank, internet banking memberikan beberapa keuntungan. Keuntungannya adalah business expansion, customer loyality, revenue and cost improvement dan new business model. Meskipun berbagai keuntungan ditawarkan melalui internet banking. Namun sistem ini kurang diminati dan sangat jarang digunakan oleh nasabah yang memiliki fasilitas untuk mengakses internet banking. Sebagian nasabah tersebut lebih memilih mengantri di bank atau menggunakan ATM (Automated Teller Machine) untuk melakukan transaksi perbankan padahal mereka dimungkinkan untuk menggunakan internet banking. Data tahun 2001 menunjukkan jumlah internet banking di Indonesia hanya 1,79 persen dari keseluruhan nasabah bank-bank yang memiliki internet banking yaitu sebanyak 16,4 juta nasabah (Gloria Cyber Ministries, 2002) dan jumlah pengguna internet banking tersebut hanya 6,98% dari keseluruhan jumlah pemakai internet yaitu sebanyak 4,2 juta orang (warta ekonomi, 2003).

Salah satu yang menjelaskan tentang model penerimaan teknologi adalah Technology Acceptance Model. Technology Acceptance Model (TAM) dapat digunakan untuk mengukur tingkat penerimaan pengguna terhadap teknologi. TAM mendefinisikan terdapat dua faktor yang mempengaruhi penerimaan pengguna terhadap teknologi yaitu persepsi akan manfaat teknologi dan persepsi akan kemudahan dalam menggunakan teknologi.

6. Metode Penelitian

a.  Populasi dan Sampel

Secara umum populasi didefinisikan sebagai suatu kesatuan atribut yang bekerjasama untuk mencapai suatu tujuan. Populasi mengacu pada keseluruhan kelompok orang, kejadian atau hal minat yang peneliti investigasi, Sekaran (2006) Dengan demikian populasi adalah orang yang memiliki informasi yang menjadi fokus penelitian. Berdasarkan definisi tersebut, maka populasi dari penelitian ini adalah para pengguna internet banking pada bank yang menyediakan layanan internet banking di 6 bank yang berada di Kota Padang yang menyediakan layanan internet banking yaitu Bank internasional Indonesia (BII), Bank mandiri, Bank Central Asia (BCA), Bank Negara Indonesia (BNI), Bank Rakyat Indonesia (BRI) dan Bank Danamon.

Sampel adalah suatu himpunan bagian dari unit populasi. Menurut Sekaran (2006) sampel adalah sub kelompok atau sebagian dari populasi. Teknik pengambilan sampel yang digunakan adalah purposive sampling yaitu metode pemilihan sampel dengan beberapa kriteria tertentu.

 b. Metode Pengumpulan Data

Data yang digunakan dalam penelitian ini adalah data primer yaitu pengumpulan data dilakukan dengan menggunakan kuisioner. Pembagian kuisioner dilakukan secara langsung kepada nasabah yang dipilih secara acak berdasarkan kriteria. Kuisioner yang telah diisi oleh responden tersebut akan diseleksi terlebih dahulu agar memenuhi syarat seperti butir-butir pertanyaan diisi dengan lengkap termasuk mengisi identitas sebagai karakteristik responden, antara lain : nama bank sebagai kategori penyedia layanan internet banking nasabah, usia, jenis kelamin, dan tingkat pendidikan.

c. Definisi Variabel Penelitian Dan Pengukuran Variabel

Dalam penelitian ini terdapat tiga variabel, yaitu variabel dependen,variabel intervening dan variabel independen.

 d. Metode Analisa Data

Penelitian yang mengukur variabel dengan menggunakan instrumen dalam kuisoner harus diuji dengan validitas dan reabilitas sedangkan analisis data dalam penelitian ini menggunakan model persamaaan struktural (Structural Equation Modeling atau disingkat SEM) dengan Path Anaysis yang dibantu dengan program aplikasi AMOS versi 16.0 (Ghozali, 2008).

7. Hasil Penelitian

Deskriptif Data Penelitian

Metode pengumpulan data seperti yang telah dijelaskan dalam bab III dengan menggunakan kuesioner. Adapun metode pengambilan sampel dalam penelitian ini dilakukan dengan menggunakan metode purposive sampling. Dalam hal ini sebagai subjek responden adalah pelanggan bank yang menggunakan internet banking yang berada di Kota Padang. Dan dimaksudkan untuk mendapatkan responden seperti yang ditentukan, baik dalam arti memenuhi jumlah persyaratan minimum sampel maupun kriteria lainnya.

Statistik Deskriptif

Statistik deskriptif berkaitan dengan pengumpulan dan peringkat data yang menggambarkan karakteristik sampel yang digunakan dalam penelitian ini. Analisis ini untuk menjelaskan karakteristik sampel antara lain mencakup nilai mean (rerata), standar deviasi, nilai minimum dan nilai maksimum yang disajikan dalam tabel untuk setiap variabel.

Hasil Pengujian Data

Untuk melihat uji validitas dilakukan untuk mengetahui beberapa baik suatu instrumen mengukur konsep yang seharusnya diukur dan mengetahui pertanyaan-pertanyaan dalam instrumen adalah valid maka digunakan faktor analisis (factor analisis). Sedangkan untuk uji reliabilitas instrumen akan dihitung Cronbach alpha dari masing-masing instrumen yang dikatakan reliabel jika memiliki nilai Cronbach alpha besar dari 0,5 (Nunnally, 2001). Metode yang digunakan varimax rotation dari setiap variabel yang diharapkan mempunyai factor loading besar dari 0,4 (Chia, 2001). Selain itu nilai Kaiser’s MSA yang lebih besar dari 0,5 dapat dinyatakan tepat untuk factor analisis dan mengindikasikan construct validity dari masing-masing instrumen (Kaiser and Rice, 1974).

Uji Kesesuaian Model (Model Fit)

Tahap-tahap dalam pengolahan AMOS dalam penelitian ini menilai kriteria Goodness-of-fit, dimana langkah yang harus dilakukan sebelum menilai kelayakan dari model struktural adalah menilai apakah data yang diolah memenuhi asumsi model persamaan struktural. Goodness-of-fit mengukur kesesuaian input observasi atau sesungguhnya dengan prediksi dari model yang diajukan.

Sumber : https://scholar.google.com.my/citations?view_op=view_citation&hl=en&user=6KFseMIAAAAJ&citation_for_view=6KFseMIAAAAJ:ns9cj8rnVeAC